General Terms & Conditions:
Gulshan 1 Market is an online shopping platform where you can browse, select and place orders in just a few clicks.
Agreement to the terms and conditions:
By agreeing, accessing and using the site, including placing orders of products through the site, you agree that you will be subject to and will comply with the terms and conditions (a) By completing your registration through the site; and (b) Using the site to obtain products from us.
Registration:
You may not have more than one active account, and your account is non-transferable. You may update, edit or terminate your account at any time through the site.
Product Promotions Policy:
Please note that the delivery of promotional products with a special offer is subject to stock availability. If the product is out of stock, then we will request you to replace it with another product which is in stock. You may also cancel the order if you want.
Order Policy:
There will be order limits set for certain products to ensure every customer can avail of the necessary products for daily consumption. Gulshan 1 Market is not a marketplace for business to business (B2B) transactions. It is instead an online shopping platform for personal consumption and usage. Thus, we highly discourage shopping with reselling or commercial motives. Our minimum order value is Tk.500
Pricing, Availability and Order Processing:
All prices are listed in Bangladeshi Taka (BDT) and are listed on the site by the seller that is selling the product or service. Items in your Shopping Cart will always reflect the most recent price displayed on the item's product detail page. Please note that this price may differ from the price shown for the item when you first placed it in your cart. Placing an item in your cart does not reserve the price shown at that time. It is also possible that an item's price may increase between the time you place it in your basket and the time you purchase it. Also price of certain products may change on the delivery day incase of which the customer will be informed and asked to confirm.
Placing an Order for Products:
You may order products by selecting and submitting your order through the site.
Any order placed through this site for a product to purchase the particular product for the price notified (including the delivery and other charges and taxes) at the time you place the order.
You agree to provide us with current, complete and accurate details when asked to do so by the site.
We may ask you to provide additional details or require you to confirm your details to enable us to process any orders placed through the site.
Delivery of Products:
We will only deliver products ordered through the site to the specific location only within our delivery services. You may obtain further information on the site about our delivery time frames and how we deliver your products.
The delivery of any product is subject to stock availability. If the product is out of stock, then we will request you to replace it with another product which is in stock. You may also cancel the order if you want.
We will deliver the products to the front door at the relevant delivery address. If you ask us to deliver inside a premise or building at the delivery address, our delivery concern persons are strictly instructed not to go inside or any place except the front door.
If you are not the person collecting your ordered items, then your representative must provide us with proof of their identity. You acknowledge that we may record the details of any identification provided in relation to the collection of products.
Cancellation Policy:
We reserve the right to accept or reject your order for any reason, including if the requested product is not available if there is an error in the price or the product description posted on the site or an error in your order. We also reserve the right to cancel any order without giving any reason(s). We also have the right to suspend or remove a user account without giving any notice or justification to the user. We will keep every unverified order for 6 (six) hours or we will call you 2 (two) times and make several attempts to verify. If there is no response, after that time the order will be automatically canceled.
Return Policy:
The following are the conditions for product returns:1. Customers can return the grocery products. On the same day of the delivery but only if the products are defective. We highly recommend checking before acknowledging the delivery from the delivery person.
2. Perishable items such as fish, meat, vegetable, egg, any type of dairy items, liquid milk, curd, sweets, cheese, ice cream, any type of loose grains (rice, lentil, dal, flour, sugar, chola) ARE NOT RETURNABLE AFTER DELIVERY. Once the products have been received by the customer it will be considered sold in acceptable condition.
3. We encourage our customers to cross-check each and every item while the delivery man is present at your premises. Any claim regarding replacement or Return or Refund issue should be final before our delivery man during delivery time. After leaving your premises, Gulshan 1 Market authority will not be liable for any future claim.
4. After customer consent or signature at the delivery slip; Gulshan 1 Market has the right to cancel any refund or return request.
5. If a product found broken, unwrapped or used; then the customer must inform the Customer Service immediately after receiving it.
6. Any returnable or exchangeable product must be unused, unwashed and without any flaws.
7. We encourage our customers to cross-check each and every item while the delivery man is present at your premises if the customer is not receiving the products then the responsible person who is receiving the product is responsible to give signature at the delivery slip.
8. If the ordered product quantity is mismatched / excess / less / items not exactly ordered, we request you to notify us within 24 hours from the receiving time.
9. Gulshan 1 Market reserves all the rights to decide for any return or refund for any kind of request.
Refund Policy:
1. If you have made online pre-payment against your order, and there are product/s which is/are not available in stock, we will offer you product replacement options with the same price range or increased price (if any). The additional amount can be paid in paid during delivery. You can also have the option to take a refund through your Bkash or adjustment voucher which can be used in future orders.If for any reason, you decline to take product replacements, then the items will be dropped from the list, otherwise, the order will be canceled in full and we will start the refund process.
2. Please make sure to make your refund request by messaging us on messenger. Gulshan 1 Market will retain full right over the refund payment policy.
3. The refund process will usually take approximately up to 5 working days from the date of refund request in written to complete the refund via bKash. If there is any dispute / inappropriate amount of claim, it may take more days to settle the refund.
4. No cash refund is allowed for a refund.
Developed by Soft Tech Innovation Ltd.